2 Product Supports Engineers Jobs – at Kiira Motors Corporation

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  • Posted 2 months ago

Job Details

  • Company: Kiira Motors Corporation
  • Location: Uganda
  • State: Uganda
  • Salary Scale:  K6
  • Job type: Full-Time
  • Job category: Engineering Jobs in Uganda

JOB SUMMARY

The Product Support Engineer shall be responsible for providing technical assistance to vehicle dealers and individual customers.

Reports to:   Senior Product Support Engineer

Key Functions:

  • Follow up customer inquiries, requests and complaints and keeps customer updated about progress;
  • Analyze customer feedback;
  • Customer outreach to establish customer requirements and satisfaction;
  • Answer and resolve customer inquiries and concerns;
  • Ensure customer satisfaction and retention;
  • Promote prompt assistance to customers;
  • Respond to and maintain detailed customer contacts via phone, mail and email;
  • Follow through and take ownership in resolving product issues;
  • Evaluate vehicle failures ensuring consistency with warranty specifications;
  • Any other duties assigned by the Senior Product Support Engineer.

Person Specifications:

(a)       Qualifications

Bachelor’s Degree (Honors) in Electrical or Mechanical Engineering or Related Field from a recognized Institution;

At least a student or Graduate Membership to the Uganda Institute of Professional Engineers or any other Related Professional Body is a Minimum Requirement

 (b)      Experience

Demonstrated Knowledge of the Vehicle Development Process; Automotive industry manufacturing processes; Product Quality and Customer Satisfaction;

(c)       Competencies

  • Customer Service Skills;
  • Flexibility;
  • Persistence;
  • Ethics and integrity;
  • Team work;
  • Concern for results;
  • Listening and effective Communication skills; and
  • Time Management

How To Apply

To apply for any of the available jobs, you must send your application through email to hr@kiiramotors.com before the deadline . No applications will be accepted after Midnight on 12th April 2021  (as recorded by the mail server). Please note that we are not accepting hand-delivered applications.

Your application should include the following documents Only in PDF Format:

  1. An duly signed application Letter (Cover Letter) addressed to the Chief Executive Officer, Kiira Motors Corporation.
  2. A duly signed CV (Please use this CV template).
  3. Certified copies of Academic Documents (Certificates and Transcripts). Only copies certified by the awarding institution will be accepted
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