|Company Name||Dubai National Air Transport Association|
|Salary||Discuss During an Interview|
|Benefits||As Per UAE Labor Law|
|Last Updated on||11th March 2021|
Position 1: Reservation / Sales Supervisor
Job Purpose Lead a team of employees by providing operational, supervisory support and specialised business expertise daily using relevant motivational, training, management and communication techniques to achieve the department?s customer service and revenue targets. Job Accountabilities Deploy – Ensure implementation of all sales policies and procedures including the use of point of sale and dedicated Airline Systems. These should include the accurate and complete update of the master database and all areas of client profiles in point of sale applications – Plan efficient resources to comprehensively cover the office or Airline counters, keeping in mind language requirements, operational peak periods etc. – Based on Business requirements, identify and evaluate potential feasibility for on-boarding new clients/Low Cost Carriers (LCC) through Airline B2B or API connectivity. Work towards implementation and integration into dnata Point Of Sale (POS) applications Lead – Ensure employees are trained and coached to provide great customer service, upselling and cross selling all dnata travel products including day to day and Project based activities – Make Travel related reservations and issue tickets to clients, taking care that all relevant airline rules and regulations have been complied with, and that the product delivered is in line with client requirements and expectations – Monitor and analyse sales performance of the office regularly against assigned targets and keep the team’s efforts focused on productive activities so that targets are achieved using established sales promotion techniques – Identify areas of development, provide feedback at regular intervals to team members and ensure they are equipped to provide professional support at all times – Conduct performance reviews for the team, ensuring that objectives and development plans are clearly defined – Maintain effective working relationships with internal departments and Airlines ensuring Service Level Agreements (SLAs) are constantly met Execute – Control, maintain records and provide reports of all revenue accountable documents. These could include tickets and MCO’s ensuring all utilised documents are correctly reported in the back office system at the end of the day/shift, to facilitate accurate invoicing – Responsible for the safe keeping of all accountable documents and cash in the unit and ensure that any Petty Cash allocated to the office is accounted for correctly and cash collected promptly banked – Identify training requirements, maintain records and nominate staff for suitable training, to ensure they are equipped to provide a professional service at all times. Provide on job training to new joiners and regularly conduct briefings to update the team on necessary operational changes and latest promotions, changes in airline trends, new products and services – Ensure that all the day to day requests/ escalations received either from internal/external stakeholders are logged, objectively investigated as per agreed SLAs and recommendations made to the line manager or corrective action is taken. Monitor the quality of service delivered in the unit to ensure customer satisfaction and loyalty – Review and implement SOPs and KPIs in the department, based on our standard customer requirements, regulatory and industry standards, Quality Management Systems and departmental objectives and policies. Ensure any new workflow changes are documented in the existing SOP Specific Job Accountabilities Revenue Optimisation – Manage LCC B2B/API related projects which includes liaising with internal/external stakeholders, review Project timelines towards successful implementation & integration in dnata applications – Co-ordinate with dnata Legal, DPO, Insurance & Tax Department to obtain their review, feedback and approval on Airline contracts
Qualifications & Experience
Qualifications: – 12 Years schooling or equivalent Experience : – Commercial/Sales.Reservations/Ticketing 5+ Years Knowledge/Skills: – Supervisory Experience 1+ years – Advanced fares and ticketing certificate from IATA or equivalent – Knowledge of dnata front Office system/Airline Reservation systems – Knowledge of world geography and major carrier networks to facilitate quick itinerary planning – Ability to tailor tour packages (FITs and Groups) to any part of the world – In depth knowledge of the local UAE travel market in general and Dubai in particular – Interpersonal ability, team management, telephone and customer service skills – Proficient in MS Office applications i.e.
Salary & Benefits
Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.
JOB POSITION 2: Customer Service Professionals
We are recruiting exceptional customer service team members. Whether it be Emirates Airline or of the many airlines serviced by dnata, our goal is to ensure that our customers experience service consistent with the Emirates Group high standards. As a customer service professional you could be allocated to any area across the group that provides either front-line or behind the scenes customer care, including the following: Customer Service Agent Our check-in airport services staff offer passengers the highest levels of service from the moment they check-in through to their final destination; the gates the lounges and beyond. They’re often the first experience passengers will have of the Emirates Group and first impressions count for everything. It’s an ideal position for outgoing and detail-oriented personalities who are passionate about service delivery and driving our business through improved efficiency and safety standards. These roles will be in the dnata uniform. marhaba There’s something quite special about being greeted by a marhaba services agent before or after a flight. People skills and a calm and efficient manner to get passengers – from VIPs to busy families – smoothly on their journey, are important attributes. it’s also the extras, like warmth and a wide smile that really set our marhaba team apart.
Qualifications & Experience
– O Levels or equivalent. – 2 + years experience in a Customer Service role. – Proficiency in spoken and written English. – Vocational or Diploma (12+2 or equivalent) desirable but not required – P ositive attitude with a natural ability to provide excellent service in a team environment, and when dealing with people from many cultures Some roles require one or more of the following: – Fluency in French, Spanish, German, Italian, Arabic, Russian, Mandarin, Japanese – Reservation and ticketing experience (is adventagous)
Salary & Benefits
We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund. It has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1= Dh3.66. Besides travel benefits normally associated with an airline, more information on employee benefits is available within the ‘Working Here’ section of this site. By viewing the ‘Dubai Lifestyle’ section in the site you can also consider the benefits of Dubai as a location to live and work in.
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