Sales and Marketing Officer Job at 4Ward Development East Africa

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  • Posted 2 months ago

Hiring Organization: 4Ward Development East Africa

Job Location: Jinja, Uganda

Job Type: Full-Time

Salary: UGX

Job Category: Sales Jobs in Uganda

Position Summary

The Sales and Marketing Officer (SMO) works closely with the Business Development Manager to research and develop various sales and marketing strategies in line with the products and services offered by 4WardEA and ensure the sales and marketing plans are implemented accordingly. The SMO will also build and maintain good customer relations, manage the Customer Relations Management (CRM) database and create sales reports for the NUMA and Pump Insurance Program (PiN) projects.

Time Allocation of Responsibilities

Time Allocation: 20%
Conduct regular market research and contribute to the sales and marketing strategy development, implementation, supervision, and future recommendations of both the NUMA and PiN projects to ensure the projects’ profitability and sustainability. More so, the SMO will develop sales action plans to accomplish marketing and sales financial objectives.

Time Allocation: 20%
The SMO will constantly strive to improve NUMA water sales by organizing community awareness events to promote NUMA in coordination with the Market Based Wash Manager, and lead in door-to-door sales for NUMA Now Connections in line 4WardEA plans, objectives, and sales and marketing strategy.

Time Allocation: 15%
: The SMO will ensure each community’s PiN MOU is signed and payments are made as specified within the contract. He/she will also be required to build and maintain the CRM database to facilitate the plans of engagement to gain a new client base within a new target market; sustains rapport with key accounts by making periodic visits; exploring specific needs; anticipating new opportunities.

Time Allocation: 15%
The SMO will ensure each community’s Service Delivery Agreement for NUMA is signed and in place, as well train the NUMA System Vendors in sales and marketing to ensure they meet the quota sales target of 4WardEA and are able to earn a living wage through their commissions.


Time Allocation: 10%
Collaborate with the WaSH department to effectively train communities in Market Based WaSH training. The SMO will keep and update impeccable records of marketing metrics and results of past campaigns.

Time Allocation: 10%
Responsibility: Reporting- Creating and presenting monthly sales performance reports. The SOM will gather, investigate, and summarize data and trends to provide accurate information through reports. He/ she will also be required to contribute to the submission of specific reports on mWater.

Time Allocation: 5%
Responsibility: Represent 4WardEA in all sales and marketing engagements including but not limited to industry exhibitions, workshops, conferences and industry related events to demonstrate products and services as deemed necessary by clients and management.

Time Allocation: 5%
Responsibility: Collaborates with the Business Development Manager, other managers and key employees to achieve the sales and marketing set goals. Perform other duties and responsibilities assigned by the Business Development Manager or Director for the growth and development of operations in East Africa.

Qualifications and Education Requirements

  • Bachelor’s degree in Marketing, Business or related field.

  • Strong interpersonal and networking skills

  • Excellent verbal and written communication skills

  • 2+ years’ proven work experience as a sales and marketing officer

  • Passion for sales

  • Strong working knowledge of modern marketing and sales industry, including digital tools and techniques

  • Familiarity with data analysis and reporting

  • Ability to prioritize a diverse and heavy workload and meet tight deadlines.

Preferred Skills:

  • Strong commitment to and belief in the mission of 4WardEA’s

  • Must be able to effectively and creatively share 4WardEA’s vision for helping create a world where all people have access to safe and Living water to diverse and distinct audiences

  • Demonstrated organizational and communication skills as well as ability to work with and motivate other development professionals and volunteers

  • Capacity to work independently and within a team environment

  • Ability to work closely with business development manager and finance and administrative manager in working out departmental budgets

  • Willingness and availability to work in Jinja, Uganda and travel regionally for field visits, and to work nights and weekends, as required

  • Talent for working cooperatively to achieve common goals; support cooperation, collaboration and the sharing of information continuously improving standards to maintain quality

  • Openness to new ideas and their implementation

  • Propensity to react and adapt to changing situations appropriately

  • Mastery in listening carefully to and understanding the needs of others, both internally and externally, and proactively respond to those needs in a consistent and timely manner

  • Desire and interest in developing, motivating and mentoring staff

  • Strength to provide direction and motivation to others through communication, modeling appropriate behavior, optimism and high achievement

General Competencies

The following competencies are expected of all Water4 employees:

Job knowledge: Demonstrates knowledge of purposes, objectives, practices and procedures required to perform the job.

Productivity: Produces a volume of work consistent with the normal requirements of the job.

Quality of work: Work is accurate, thorough and timely according to agreed standards and expectations agreed.

Communication: Expresses information verbally and in writing in a clear and coherent manner.

Reliability: Can be depended upon to perform assigned tasks in a timely manner and degree of supervision required.

Initiative: Exhibits drive to complete tasks and takes charge in the absence of detailed instructions.

Delegation: Delegating and following up regularly to ensure that delegated duties and responsibilities are carried out.

Teamwork: Establishes and maintains positive working relationships with co-workers and works to share responsibilities towards common targets.

Leadership: Motivates and builds morale, eliciting cooperation from subordinates and achieving results through a team effort.

Constructive Feedback: Accepts improvement-oriented ideas and offers the same to colleagues or those under their supervision


Please send cover letter, resume’, references and salary requirements to:

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