Telesales Manager at Absa Bank

  • Anywhere
  • Posted 2 months ago
  • Company: Absa Bank
  • Location: Uganda
  • State: Uganda
  • Job type: Full-Time
  • Job category: Sales Jobs in Uganda

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

To contact prospective customers to sell products and achieve set targets in compliance with set quality standards through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

Monitor Query Queue: Monitor the relevant query queue by accessing the Operations Delivery Platform, to ascertain which query to action | Query Investigation and Resolution: Retrieve query from the Operations Delivery Platform | Communicate Query Status: Clearly communicate the status of the query to the client and any other stakeholders which could include sending an email, writing a letter, sending an SMS or making a telephone call, in terms of the signed-off process | Compliance and Control: On request participate in Business Resumption tests in terms of the Business Continuity Management Plan and report any test failures to the Team Leader

Education

Higher Diplomas: Business, Commerce and Management Studies (Required)

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